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Frequently Asked Questions

We'd be delighted to help if you have any questions about your finance agreement with Bandenia Business Finance. Check out the frequently asked questions below, or contact us if you need more information.

  Change of details

What do I need to do if I am moving, have a new telephone number or a new email address?
Please email, or write to us to let us know of the change. You should include your agreement number and current address post code in your communication. There is no charge for this service.

I have changed my bank account, what do you need from me?
Please send an original signed Direct Debit Mandate form which is available from bfcustomersupport@bandenia.com.The form needs to be sent to our office address in Staines-upon-Thames.

I have changed my name, what do I need to do?
Contact us on (+) 44 (0) 203 514 5989 or bfcustomersupport@bandenia.com and we will let you know if you need to send any documents to us.

  Questions on my agreement

What do I need to do to obtain a statement of account, settlement figure or a copy of my agreement?
Please email, or write to us. You should include your agreement number, post code, rental amount and the sort code used for payments. There is no charge for this service.

Why is my rental more than usual this month?
There are a number of reasons why a rental may be more than the usual amount, this may be due to the documentation fee being charged at the beginning of your agreement, our annual administration fee being taken, or an option to purchase fee at the end of your agreement. Your Introducer will have explained these fees to you before you signed the agreement.

What do I do if I cannot afford my rentals?
Please email our Financial Solutions team bfcustomersupport@bandenia.com or call us on (+) 44 (0) 203 514 5989 and we will talk to you about your payment schedule. It’s really important that you contact us as soon as you start to have difficulties with your payment so that we can do all we can to help you.

Can I refinance my balloon rental?
Please contact your Introducer for any balloon refinance requests.

Can I make a lump sum payment?
Depending on the product, you may make a lump sum payment to a maximum of £8,000. Your rental payments will remain the same, however making lump sum payments will reduce the term of your agreement. Please contact us by phone or email with your agreement number, post code, rental amount and the sort code used for payments.

Can I ask you to discuss my agreement with somebody else?
Yes, please contact Customer Support on (+) 44 (0) 203 514 5917 for more details.

If I’d like to finance a new piece of equipment, or refinance some existing equipment, can I deal with Bandenia Business Finance directly?
No. We provide all of our financial arrangements via Introducers. Please contact your original introducer for any future requirements or contact us at bfcustomersupport@bandenia.com and we’ll provide you with a number of Introducers in your local area.

What do I do if I want to cancel my agreement?
None of our agreements are cancellable. You may have a right to withdraw depending on the product you have chosen. Please check the terms of your agreement or call us on (+) 44 (0) 203 514 5917.

  Questions on my asset

I have put a cherished plate on my vehicle. What do I need to do?
Please email, or write to us to let us know of the change. You should include your agreement number, post code, rental amount and the sort code used for payments. There is no charge for this service.

What happens if my asset has been involved in an accident?
Please contact our Customer Support team on (+) 44 (0) 203 514 5917 or email on bfcustomersupport@bandenia.com

Can I take my car abroad?
Yes for up to 21 consecutive days at a time in the European Union

I have an issue with my asset, who shall I contact?
Please contact our Customer Support team on (+) 44 (0) 203 514 5917 or bfcustomersupport@bandenia.com giving them as much detail as possible about the issue.

  How do I make a complaint?

Please contact our Customer Support team on (+) 44 (0) 203 514 5917 or bfcustomersupport@bandenia.com giving them as much detail as possible about the issue. We will always provide an initial response within five working days.  

If you are unhappy with how we deal with your complaint you may be able to complain to Financial Ombudsman service. To see if you are able to involve the Financial Ombudsman Service, please visit their website www.financial-ombudsman.org.uk/default.htm

  When can I contact Bandenia Banca Business Finance?

Opening hours
Monday to Friday 8.00am to 6.00pm

Contact Details
Bandenia Business Finance Customer Support team
Bandenia House, 47 Charles Street, London, W1J 5EL
+ 44 (0) 203 5145 917
bfcustomersupport@bandenia.com

  Other ways to contact with us?

Broker and Vendor services
bfinternalsales@bandenia.com

Block discounting
bfblockdiscounting@bandenia.com

Customer support
bfcustomersupport@bandenia.com

Call us at + 44 (0) 203 5145 917
Fill out our enquiry form here