One of Bandenia's top priorities is the protection of our clients' data. In order to achieve this, high security standards are used in its applications and systems, and the most advanced protective measures are implemented in order to guarantee the confidentiality and integrity of the information.
Take a closer look at the security measures with which the Company protects your information and that will allow it to improve the protection of enquiries and transactions both at the Bank and on the Internet. Read more about security.
You are not required to provide any personal information on the public areas of our Site. If you register to use our Online Banking service we will ask you to provide some information about yourself for security, identification and verification purposes. We will collect personal information when you transact on our Online Ban-service.
We will let you know at the time of collection how we will use that personal information (and we will give you the option to "opt out" of certain types of use of your personal data). Similarly, when completing any information requests or data capture forms on our Site, we will tell you how your information will be used by making this clear within the information request and/or in any associated terms and conditions.
We may use your data to send you information (by letter and, where we have your consent to do so, by telephone, text messages, email and other electronic methods) about products and services which we think would be of interest to you. You can tell us at any time if you don't want to receive marketing communications from us.
We may also use your information for research and statistical analysis with the aim of improving our services.
We may, when necessary, pass information collected on our Site (including your personal data) to third parties who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential and secure.
Certain hypertext links that appear on our Site may lead you to websites which are not under our ownership or control. When you activate these links by clicking on them, you may leave our Site. These links are provided solely for your convenience and do not represent any endorsement or recommendation by us of the linked website or its content.
Accordingly, we accept no responsibility or liability for the contents of any website to which a hypertext link exists on our Site, and we give no representation or warranty as to the information contained on any such website. We accept no responsibility or liability for any loss, costs or damage suffered by you arising from use of any third party website or any contract entered into with any third party via a website to which a hypertext link exists on our Site.
If you have questions in relation to the Policy, or you want to know more, please call our Customer Services team on (+) 1 800 854 5031 in Spain 902 543 000 or contact the Data Protection Officer by post at Bandenia Group, Main Office in Madrid, C/Chile No.4, Edficio I, Oficina No. 8, 28.290 Las Rozas de Madrid, Madrid, Spain.
Calls to 902 numbers will be charged at your local rate. We may monitor and record any phone calls with you to check we have carried out your instructions correctly, to resolve complaints, to help improve our service and to help investigate or prevent fraud or other crimes. Any recordings we make will belong to us.
Email is not guaranteed to be 100% secure. If you email us, we advise that you keep personal information contained in any such email to a minimum. With this in mind, we strongly suggest that you don't transmit account information to us or to anyone else using email.
Emails that you send to us will be stored on our internal systems which are secure and, in normal circumstances, cannot be accessed by external third parties. We will store emails that you send to us for an indefinite period of time since we use this type of information to identify trends and improve our services.
It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss, costs or damage you may suffer as a result of accessing, using and/or downloading information from our Site.