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Data Privacy Policy

This is BBP Bandenia PLC’s website privacy policy (the "Policy"). Please read it carefully. The Policy relates to how BBP Bandenia PLC ("we", "us" or "our") obtains, uses and keeps your information safe via our website at www.bandenia.co.uk ("Site"). We are committed to protecting your privacy during your visits to our Site and we recognise our responsibility to hold your information and personal data securely and confidentially.

We protect your information

One of Bandenia's top priorities is the protection of our clients' data. In order to achieve this, high security standards are used in its applications and systems, and the most advanced protective measures are implemented in order to guarantee the confidentiality and integrity of the information.

Take a closer look at the security measures with which the Company protects your information and that will allow it to improve the protection of enquiries and transactions both at the Bank and on the Internet. Read more about security.

Privacy policy

  • A visit to this website does not mean that the user is obliged to provide any personal information. In the event that the user gives some personal information, the data collected in this website will be used for the purposes, in the manner and with the limitations and rights that are described in the Law, concerning Protection of Personal Data. Data facilitated by the users will be added to personal files for which Bandenia, is responsible, where they will be kept in a confidential manner by Bandenia.
  • Personal data provided by users, (including the image from their identification document, mobile phone number and email), in addition to data to which Bandenia has access as a consequence of user navegation through the Company's web pages for consultation, application or the contracting of any service or product, or transaction or operation realised, will be used and, if applicable, added to databases, under the responsibility of Bandenia, for the suitable maintenance, fulfillment and control of the (pre-)contract between users and Bandenia and the provision of the best services, as well as for the Bandenia's fulfillment of it its legal obligations. Bandenia has adopted the necessary technical and organisational measures to guarantee the security and integrity of data, as well as to avoid its alteration, loss, unauthorised handling or access.
  • Bandenia will proceed to the cancellation of the collected details when they stop being necessary or pertinent for the aim for that which would have been obtained or registered
  • In the case where the data collected are used for a different purpose than that for which they had been obtained or recorded, the prior consent of the interested parties will be required.
  • Users will be able to freely exercise access rights, rectification, appropriate cancellation and opposition, proving their identity by email address to or , indicating PERSONAL DATA PROTECTION ACT, right ARCH, in accordance with the Law, of Data Protection Act.
  • At the time of to proceed to the collected one of details the voluntary character will be indicated or compulsory of the details object of collected and aims. The refusal to give data described as compulsory will mean that it will be impossible to access the service for which the data were requested. As well as, will be able to provide details voluntarily so that they can provide in the best possible way offered services.
  • If the users of this website have to provide their e-mail address to access some services provided they can state that they do not wish to receive any type of communication that Bandenia might send, provided that it is not linked strictly to the purpose for which the service was requested. Bandenia will offer users that might have been registered in some type of mailing list within this website suitable mechanisms to unsubscribe from the list.
  • Accessing this website can involve the use of cookies. Cookies are small amounts of information that are stored in the web browser used by each user so that the server remembers certain information that subsequently only the server that implemented it will read. Cookies have, in general, a limited time duration. No cookie permits the possibility of contact via the phone number of the user, their e-mail address or with any other means of contact. No cookie can extract information from the hard disk of the user or steal personal information. The only way by which the private information of a user forms part of the cookie file is if the user personally gives that information to the server. Those users who do not wish to receive cookies or who want to be informed of their presence can configure their web browser for this purpose.
  • Users can learn more about companies that make up the Group Bandenia.

Personal information we collect

You are not required to provide any personal information on the public areas of our Site. If you register to use our Online Banking service we will ask you to provide some information about yourself for security, identification and verification purposes. We will collect personal information when you transact on our Online Ban-service.

We will let you know at the time of collection how we will use that personal information (and we will give you the option to "opt out" of certain types of use of your personal data). Similarly, when completing any information requests or data capture forms on our Site, we will tell you how your information will be used by making this clear within the information request and/or in any associated terms and conditions.

How we use your personal information

We may use your data to send you information (by letter and, where we have your consent to do so, by telephone, text messages, email and other electronic methods) about products and services which we think would be of interest to you. You can tell us at any time if you don't want to receive marketing communications from us.

We may also use your information for research and statistical analysis with the aim of improving our services.

We may, when necessary, pass information collected on our Site (including your personal data) to third parties who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential and secure.

Links to other websites

Certain hypertext links that appear on our Site may lead you to websites which are not under our ownership or control. When you activate these links by clicking on them, you may leave our Site. These links are provided solely for your convenience and do not represent any endorsement or recommendation by us of the linked website or its content.

Accordingly, we accept no responsibility or liability for the contents of any website to which a hypertext link exists on our Site, and we give no representation or warranty as to the information contained on any such website. We accept no responsibility or liability for any loss, costs or damage suffered by you arising from use of any third party website or any contract entered into with any third party via a website to which a hypertext link exists on our Site.

Contacting us by phone or post

If you have questions in relation to the Policy, or you want to know more, please call our Customer Services team on (+) 1 800 854 5031 in Spain 902 543 000 or contact the Data Protection Officer by post at Bandenia Group, Main Office in Madrid, C/Chile No.4, Edficio I, Oficina No. 8, 28.290 Las Rozas de Madrid, Madrid, Spain.

Calls to 902 numbers will be charged at your local rate. We may monitor and record any phone calls with you to check we have carried out your instructions correctly, to resolve complaints, to help improve our service and to help investigate or prevent fraud or other crimes. Any recordings we make will belong to us.

Contacting us by email

Email is not guaranteed to be 100% secure. If you email us, we advise that you keep personal information contained in any such email to a minimum. With this in mind, we strongly suggest that you don't transmit account information to us or to anyone else using email.

Emails that you send to us will be stored on our internal systems which are secure and, in normal circumstances, cannot be accessed by external third parties. We will store emails that you send to us for an indefinite period of time since we use this type of information to identify trends and improve our services.

Virus protection

It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss, costs or damage you may suffer as a result of accessing, using and/or downloading information from our Site.

Legal statement

This privacy Policy is not designed to form a legally binding contract between us and users of our Site or our Online Bandenia services. Please refer to the website terms and conditions and your product terms and conditions for details of your contractual arrangements with us.